Policies & Terms
Important information about bookings, privacy, and workshop policies
Privacy Policy
Information We Collect
When you book a workshop, we collect your name, email address, phone number, and payment information. This information is used solely to process your booking and communicate with you about your workshop.
How We Use Your Information
We use your contact information to send booking confirmations, workshop reminders, and important updates. We will never share your personal information with third parties except as required to process payments through our secure payment provider, Stripe.
Data Security
We take the security of your personal information seriously. All payment information is processed securely through Stripe and we do not store your card details. Your booking information is stored securely and only accessible by authorized personnel.
Your Rights
You have the right to request access to, correction of, or deletion of your personal information at any time. Please contact us at [email protected] to exercise these rights.
Booking Terms & Conditions
Workshop Bookings
All workshop bookings must be paid in full at the time of booking. Payment is processed securely through Stripe. Once your booking is confirmed, you will receive a confirmation email with all workshop details.
Age Requirements
Unless otherwise stated, workshops are for adults aged 18 and over. Some workshops may have different age requirements, which will be clearly stated in the workshop description.
What to Bring
All materials and equipment are provided. Please wear comfortable clothing suitable for a creative workshop. We recommend avoiding loose sleeves when working with glass.
Arrival Time
Please arrive 10 minutes before your workshop start time. Late arrivals may miss important safety information and initial instructions.
Cancellation & Attendance Policy
Cancellations by The Butterfly Tree Glass Studio
In the event of a workshop being cancelled by us, you will be offered a full refund or may request a date transfer if available.
Cancellations by Individual Attendees and Private Party Groups
Over 28 days from the workshop date – we will offer a full refund or date transfer if available at your discretion. Between 15-28 days before the event – we will offer a full refund (minus any admin costs) or a date transfer. Cancellations within 14 days of the workshop date – we are unable to offer a refund or date change.
Deposits and Payment
Deposits are non-refundable. Full payment is required for the agreed number of attendees as confirmed at the time of deposit, regardless of whether all individuals attend the event.
Re-selling Your Place
If you are able to re-sell your place on a workshop, please ensure that you inform Juliet at [email protected].
Non-Attendance
If you do not attend on the day of your workshop, you will not be eligible for a refund or class transfer.
Acceptance of Terms
Payment for your workshop and/or purchase of gift certificates is deemed as acceptance of our terms and conditions. If you have any questions, please email Juliet at [email protected].
Workshop Vouchers
Workshop vouchers are available for purchase and make wonderful gifts. Vouchers are valid for 12 months from the date of purchase and can be redeemed against any workshop.
Health & Safety for Workshops
Important Safety Notice
It is inevitable that you will, at some point, experience slight cuts when working with glass. It is mandatory to follow the Health and Safety Rules to ensure it is never more than a minor injury.
General Safety Rules
No eating while working with the glass. ALWAYS assume glass is sharp. Use the safety equipment provided when cutting or handling sharp glass.
Using Glass Powder and Mica (Powdered Glitter)
You must wear a mask when working with glass powder and mica.
Glass Nipping
Wear goggles at all times. Nip glass in the deep tray provided. Sweep up any debris immediately after nipping.
Cleaning Up
Sweep your board after cutting glass (every time, before making your picture). NEVER wipe your cutting board or table with your hand – ALWAYS use a brush and then wet paper roll. Clean up spills immediately. Clean your workspace at the end of the workshop. Sweep the floor at the end of the day.
Accidents and First Aid
The first aid box contains plasters and bandages. Sweep and clean up spillages immediately. If glass gets into your eye – DO NOT RUB IT. Go to the eye hospital at the RVI to have it removed.
Medical Conditions
If you have any medical conditions, allergies, or physical limitations that may affect your participation in the workshop, please inform us when booking or before the workshop begins.
Insurance
The Butterfly Tree Glass Studio carries public liability insurance. However, participants are responsible for their own personal belongings and we recommend you have your own personal accident insurance.
Finished Work
Collection & Posting
Fused glass pieces require firing in a kiln and will be ready for collection approximately 1-2 weeks after your workshop. We will contact you when your piece is ready. Alternatively, we can post your finished work to you for an additional fee (postage costs vary depending on size and destination).
Storage
We will store your finished piece for up to 3 months. After this time, uncollected pieces may be donated or disposed of.
Photography & Social Media
Workshop Photography
We occasionally take photographs during workshops for promotional purposes on our website and social media. If you prefer not to be photographed, please let us know at the start of your workshop.
Sharing Your Work
We love to see photos of your finished pieces! Feel free to share them on social media and tag us @lets_live_anyway on Instagram or The Butterfly Tree Glass Studio on Facebook.
Questions?
If you have any questions about our policies or need clarification on anything, please don't hesitate to get in touch.
Email: [email protected]
Phone: 07496 006555
Last updated: April 2026